1. Introduction
At 1000hugs Foundation, we value our supporters and are committed to providing clarity and transparency in all our transactions. This refund policy outlines the circumstances under which we will offer refunds for donations, event fees, or other payments made to our organization.
2. Donations
2.1 Voluntary Donations
All donations made to 1000hugs Foundation are considered final and are non-refundable. As a non-profit organization, donations are used to support our ongoing programs and initiatives. However, we understand that errors can occur, and we will review refund requests on a case-by-case basis.
2.2 Refund Requests
Refund requests must be submitted within 30 days of the donation date. Requests can be made by contacting us via email at donations@1000hugsfoundation.org or calling +256 751 063657. Please include the following details in your request:
- Full name
- Donation amount
- Date of donation
- Reason for the refund request
3. Event Registrations and Fees
3.1 Cancellation and Refunds
If you have registered for an event organized by 1000hugs Foundation and are unable to attend, you may be eligible for a refund as follows:
- Up to 14 days before the event: Full refund minus a processing fee.
- 13-7 days before the event: 50% refund.
- Less than 7 days before the event: No refund available.
Refund requests for event registrations must be submitted in writing to donations@1000hugsfoundation.org.
3.2 Event Cancellation by the Foundation
If an event is canceled or postponed by 1000hugs Foundation, registrants will be offered a full refund or the option to transfer their registration to a future event.
4. Merchandise Purchases
4.1 Return and Refund Policy
If you purchase merchandise from 1000hugs Foundation and are not satisfied, you may return the item within 30 days of receipt for a refund or exchange, provided the item is in its original condition. The customer is responsible for return shipping costs unless the item received was incorrect or damaged.
5. Processing Time
Refunds will be processed within 10-15 business days from the date of the request approval. Refunds will be issued using the original payment method unless otherwise agreed upon.
6. Contact Us
For any questions or concerns regarding this refund policy, please contact us at:
- Email: info@1000higsfoundation.org
- Phone: +256 751 063657
7. Policy Changes
1000hugs Foundation reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.